Key Performance Indicators (KPIs)

The Course is Designed To learn main concepts of Performance measurement and how to select the right KPI 

to address issues and improve performance in all Levels though many workshops.

Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is 

achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets.

More than ever, professionals in all types of businesses, public or private, are realizing that what gets 

measured gets done and what gets done well gets rewarded. This course aims at providing participants with 

the science of translating input and output to outcome. Through a case study and workshops, the course helps 

participants learn and apply the fundamentals behind developing robust key performance indicators (KPIs) 

in all functions across all levels.

• Differentiate between objectives, KPIs and initiatives;

• Apply best practice techniques to KPI selection;

• Understand KPI selection in different contexts

• Document KPIs in a standardized template

• Learn when and how to use benchmarking in target setting

• Optimize the KPI activation and data gathering process.

• Managers and Supervisors in all fields who measure the Performance

• Human Resource and Business Development specialists

• PMT employees who Prepare Performance Reports and all employees who interests in Performance 

measurement.

• Introduction

− The value added by KPIs

− Challenges in performance measurement

− Performance management concepts

• KPI Types

− Leading vs lagging KPIs

− Qualitative vs quantitative KPIs

− Efficiency vs effectiveness KPIs

− KPI case study facilitating

− Initiating the project and getting the strategic map

− Developing KPI documentation template form and filling the desired data

− Setting the targets and reviewing internal and external sources

− Create Balanced Scorecards for the organization

− Using Logic model and workshops

• Cascading KPs to department and employee level

• KPI visualization

English / Arabic